Last updated: 8 September 2023

1. Introduction

The Legal Shop Pty Ltd (TLS, we, us, our) is committed to protecting your personal information.

This Privacy Policy sets out how and why we use your personal information when you access and use our website, engage our services and/or otherwise communicate and engage with us (our Services) in accordance with the Privacy Act 2001 (Commonwealth) (Privacy Act).  It also explains certain legal rights that you have under privacy and data protection laws.

Please read this Privacy Policy along with our Terms of Use.  Capitalised terms not defined in this Privacy Policy have the meaning set out in our Terms of Use.

This Privacy Policy applies to our websites, social media accounts and communications only, and does not apply to any third-party websites, plug-ins or applications that are linked to in the Services. Third-party websites may be governed by their own terms and conditions and privacy practices.  We will not be liable for the privacy practices of any third parties.  Your use of third-party websites is at your own risk.

If you have any questions about this Privacy Policy, you are welcome to contact us through the details in paragraph 10.

2. Collection of personal information

What personal information we collect

We may collect and hold the following types of personal information:

• Contact information: name, address, email address, phone number, and other similar contact details.
• Identifying information: date of birth, driver’s licence number, passport number, or other identification numbers.
• Financial information: Most of our Services require payment via bank transfer, and such information is held solely by our bank.  We may, from time to time, use a third-party payment provider, Stripe, to collect and process credit card, billing and bank information.  This information is held by and managed by Stripe and the relevant bank, held on Stripe or bank servers and systems and is not held, collected or controlled by us.  You must ensure that you agree to Stripe’s terms and conditions and policies before using their payment system, including via the Services.
• Transaction Information: Information related to purchases, orders, or services requested, activity details of any purchases, preferences, interactions and details of your communications with us.
• Usage Information: Information about how you use our website, products, and services.
• Other Information: Any other information you voluntarily provide to us.

How we collect personal information

We may collect and hold personal information in the following ways:

• directly from you, when you provide it to us, including where you contact us, sign up for our mailing list, post a review or rating, attend our events, engage us, or otherwise use our Services;
• automatically through use of cookies, which is a small data file transferred to your device by websites for the purposes of Service functionality and to provide more relevant information to users of the Services, which you can disable via your browser preferences – this may affect functionality of our Services;
• automatically through use of tracking technologies and analytics tools;
• from third parties, such as third-party background screening providers, Government websites, registers and authorities, service providers, business partners; and
• from publicly available sources, including social media platforms.

Anonymity

Where possible, you may contact us anonymously or using a pseudonym, such as if you call us with a general enquiry or email, however for the function of most of our Services, you will need to provide true and accurate contact details.

3.  Purposes for collecting, holding and using Personal Information

Purposes

We may use personal information for the following purposes:

• providing or managing the Services, products or information requested by you;
• communicating with you, including responding to enquiries and providing support;
• sending promotional materials, newsletters, and other marketing communications;
• improving our products, services, and website and enhancing your user experience, including tracking usage and behaviour of our Services to improve functionality and user experience;
• for identification or verification purposes, including to comply with our legal obligations and to prevent fraud, money laundering and terrorism;
• recruitment purposes, if you applied for a job with us;
• to manage and work with our service providers;
• conducting research and analysis to enhance our business operations, including for the purpose of improving customer satisfaction, tailor products and promotional offers to you;
• to conduct investigative, fraud and scam prevention activities;
• complying with legal obligations, requests from Governmental or regulatory bodies and agencies, and protecting our rights and interests; and
• other purposes as expressly provided at the time of collection or which are authorised under law, for which you have provided consent.

If we do not collect the aforementioned personal information, we may not be able to perform our Services, purposes or related functions.

Direct marketing

You expressly consent to our use of your personal information, except sensitive information within the meaning set out in the Privacy Act, for direct marketing purposes and for us to contact you for the purposes of direct marketing.

We may contact you in a variety of ways, including by email, phone in accordance with relevant laws, social media, mail, SMS, MMS and telephone.

You may opt-out of receiving marketing communications at any time by clicking ‘Unsubscribe’ on our promotional emails, or using the opt-out facility included in our other electronic messages (such as SMS or MMS) or by contacting us using the details provided in paragraph 10.

Please note that unsubscribing from direct marketing communications will not unsubscribe you from communications for non-direct marketing purposes, such for complying with our obligations in providing our Services to you.

4. How we hold and keep your personal information secure

All personal information we collect may held on our cloud storage services located in Australia.

We take reasonable steps to ensure personal information we hold about you is kept secure in accordance with the Privacy Act.  This includes taking appropriate physical and technological security measures, including using password-protected encrypted servers, careful selection of staff and third-party service providers.

While we endeavour to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.  You understand and agree that your disclosure of personal information to us is at your own risk.

5. How long do we keep your personal information for

We destroy or de-identify personal information in a secure manner when we no longer need it. We may aggregate anonymous data for statistical analysis.

6. Purposes for disclosing your personal information

Who we may disclose to

We may disclose personal information to the parties below for the following reasons:

• Our directors, officers and employees: Your personal information may be disclosed to and accessible by our directors, officers and employees for the for the purposes set out in paragraph 3.
• Our related bodies corporate: We may disclose your personal information to entities that are considered our ‘related body corporate’ under the Corporations Act 2001 (Commonwealth) for the purposes set out in paragraph 3.
• Service providers: We may disclose, or the following parties may have access to, your personal information to our trusted third-party service providers who assist us in operating our business and services for the purpose of performing their services to us.  Such service providers may include accountants, financial advisors, tax advisors, legal advisors, translators, administrative support providers and IT service providers.
• Parties required by, or reasonably necessary to comply with law or government requests: We may disclose your personal information to parties, such as government authorities, legal or regulatory authorities, where we are required to comply with laws, regulations, legal processes or government requests or otherwise where reasonably necessary for us to comply with law or government requests.
• Successors: Your personal information may be transferred to the acquiring entity or organisation in the event of a merger, acquisition, sale of all or a portion of our business for the purpose of effective that transaction.

Overseas disclosure

Some parties we may disclose personal information to may be located outside in Australia.  It is likely that personal information will be disclosed to parties in the United States of America.  You expressly agree that you consent to the disclosure of personal information to parties in the aforementioned countries, and subclause 8.1 of the Australian Privacy Principles does not apply to the disclosure. How you may access and correct

7. How you may access and correct Personal Information held by us

You have the right to request Iaccess the personal information we hold about you and seek corrections if necessary. To exercise these rights, please contact us using the details provided in paragraph 10.

We may ask you to verify your identity before providing you with access to personal information and charge a reasonable cost for giving access in accordance with Australian Privacy Principle 12.

8. How you can make a complaint

You may make a complaint about our privacy practices, by contacting us using the details provided in paragraph 10. 

All complaints will be dealt with in a fair and timely manner, taking into account the circumstances of the complaint.  We endeavour to investigate and provide a response to complaints within 30 days of receipt of the complaint, however if further time is required due to the complexity of the complain we will inform you.

If you are dissatisfied with the outcome of the complaint or the way in which the complaint was handled, you may contact the Office of the Australian Information Commissioner.

9. Changes to this Privacy Policy

We may change this Privacy Policy from time to time by updating this page.

10. Contact us

If you have any concerns, complaints or requests in relation to this Privacy Policy or your rights under the Privacy Act or other relevant privacy law, please contact us at [email protected] or via our Contact Form.