eCommerce Lawyers for Online Shops, Apps and Marketplaces
If you have an online shop or app, such as a standalone eCommerce store or a Shopify or Squarespace store, you need well-drafted eCommerce terms and policies to protect you from liability and ensure compliance with the law.
Our team of experienced lawyers have assisted online shops of all sizes, from big retailers that launched an online store during COVID to start-up eCommerce businesses. We can work with your IT development limitations and make suggestions about the best structure to optimise your offering from a practical perspective.
Our services for online shops and apps
We provide a comprehensive range of tailored legal services for your online shop or app, including:
- Website Terms and Conditions and Privacy Policies
- eCommerce/Online Shopping Terms and Conditions
- Online Subscription Terms and Conditions
- Online Marketplace Agreements
- Dropshipping Agreements
- Consumer law compliance, including returns policies and marketing and advertising reviews
We understand that to remain competitive, eCommerce businesses must stay ahead of the curve. That is why we offer cutting-edge legal solutions, including AI-related terms, to help you navigate the ever-changing eCommerce landscape.
Apps and mobile apps
Most of the time, terms and conditions for website-based businesses can be used on web-based applications as well, such as web apps or mobile apps, with some tailoring.
However, keep in mind that if you have different user types (for example, customers order on your website but delivery drivers use your mobile app), you may need separate terms and conditions for each type of user.
We can help you navigate these complexities. Tell us about your business and we can let you know what legal services you will need, and help you prioritise them based on importance if you are on a limited budget.
Frequently asked questions
What legal documents does my online store need?
At minimum: website terms and conditions covering your sales (payment, delivery, returns) and a privacy policy for the customer information you collect. Your returns policy also needs to be compliant with Australian Consumer Law to avoid risk of penalties. Subscriptions, marketplaces and dropshipping each add their own documents. Our guide to online shop terms and conditions covers the basics.
I sell on Shopify or Etsy. Do the platform’s terms cover me?
No. The platform’s terms govern your relationship with the platform, not your relationship with your customers. You still need your own terms and privacy policy for the sales you make.
Do you help with customer disputes and refunds?
Yes. Australian Consumer Law sets rules your returns policy must respect: see our article on returns policies and consumer guarantees. We can review your policy and advise on specific disputes.
What does it cost?
A fixed fee, quoted upfront once we understand how you sell. The first consultation is free.
Want to get started?
Book a free consultation today and tell us what your business does.
